8052426686
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POLICIES
Please note that I require every client to read and understand my policies to ensure the best possible experience for every guest who enters the salon.
NEW CLIENT POLICY
First time clients will be required to pay a non-refundable $100 deposit for any services that are greater than $100, that will go towards their scheduled appointment. Payment must be received 48 hours prior to their scheduled appointment. I will give a few options of payment methods preferred for your convenience.
If deposit fee is not received 48 hours prior to appointment time, it will result in cancellation of the appointment until deposit is received, or unless specified otherwise.
If you are needing to reschedule this first appointment without repercussions please do so 24 hours prior to the original appointment and you may reschedule up to 2 times without the deposit being voided.
CANCELLATION / NO SHOW POLICY
I understand that life happens, and we are all human. I try my best to address every issue individually and compassionately. I kindly ask that you give me a minimum of a 24 hour notice from your original appointment for canceling or moving your appointment.
If your appointment is canceled after the 24 hour mark with notification of absence, you will be responsible for paying 50% of the reserved service amount.
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Failure to show up without communication for your absence will result in a 100% charge of the reserved service amount.
LATE POLICY
I tend to book my days with very little wiggle room for tardiness and value each one of my guest's appointments and time equally. If you are running late, please notify me as soon as possible. Anything later than 15 minutes may result in altering or eliminating part of your appointment.
If I am unable to modify your appointment to fit within the scheduled time, you will be responsible for paying 50% of the reserved service amount.
REFUND POLICY
I do not offer any refunds for services that were provided to you. I am willing to go above and beyond to guarantee your happiness and satisfaction. If you are unsatisfied or find something challenging with the outcome of a service please tell me within 5 days of your original appointment and I will invite you back to make any adjustments free of charge.
This does not include making adjustments to something you have changed your mind about after your original appointment. Please let me know what your vision is and I will book your future appointments to best serve you.
EXTRA PEOPLE / CHILDREN IN THE SALON
Please note that the space I work in cannot accommodate a large amount of people at one time. As much as I love to be social and to be a welcoming host, it is very distracting and possibly overwhelming to both fellow stylists and guests who are sharing the same space. I want to give each and every one of my guests the same relaxing and positive experience.This does not apply if you are double booked with a friend or family member, or is approved by myself directly.
Addressing children specifically, I do kindly ask that you find accommodations for your little ones so that you can enjoy your time being pampered, and so they aren't completely bored out of their minds. I also work with extremely sharp objects, hot tools, and harmful chemicals that a tiny human could find absolutely fascinating, which is my worst fear. I care so deeply about everyone's safety in the salon, and would be absolutely sickened if someone were to get hurt, especially a child. Thank you in advance for understanding this policy and respecting the time and environment to those around you.